Terms & conditions

Shipping Delays
Customer agrees that it will not hold Boardroom Bespoke accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Boardroom Bespoke be liable for any consequential or special damages arising from any delay in delivery.

 

Warranties
Boardroom Bespoke warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to Boardroom Bespoke by the manufacturer of the goods. Boardroom Bespoke makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

 

Merchandise Consistency
Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with Boardroom Bespoke, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is apparel dye-lots.


Transfer of Ownership of Merchandise
All goods become your property at the time they are accepted by the carrier.


Acceptance
Your submittal of an online order and/or your signature on our Order Acknowledgment is a conditional acceptance by Boardroom Bespoke of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Boardroom Bespoke hereby expressly conditions its acceptance of your offer on Boardroom Bespoke assent to the additional or different terms. Your receipt and  retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and Boardroom Bespoke agree that any contract hereby entered into has been made and is to be construed to Washington DC Law.


Sales Tax
Boardroom Bespoke is required by law to collect all applicable state and local taxes for services and goods shipped to Washington, DC. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate by fax to 202-449-9662.

 

Cancellations and Alterations to Existing Orders
Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Boardroom Bespoke will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the  customer.

 

Claims, Adjustments and Returns
If you have any problems with your order please contact us within 15 days of receipt. We advise opening your merchandise to review its quality if you do not intend to use it right away. After this time we will be unable to go back to our suppliers for credit. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (Return Material Authorization)  and provide you with a special shipping address.

 

Overages and Shortages
We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.


Shipping Charges
We make every effort to accurately estimate shipping charges. From time to time, we may underestimate the shipping charges on your order. In such event we may make reasonable adjustments to your shipping charges. You always have the option to provide us with a shipping account number (a small handling charge may apply).

 

Site Pricing
While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change published prices of product offered on our site at anytime. If a published site price is incorrect on an item your have quoted or ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.

 

Site Images
We make best efforts to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We  strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it  appears on your monitor and the final product.

 

Payment Terms
Orders from Boardroom Bespoke require prepayment in full. We recommend the use of a credit card to facilitate rapid fulfillment of your order, but you may also use a company check, money order, or even cash if you choose. Please be aware that forms of payment that require funds to clear into our account can delay your order. We will not ship orders until our bank has cleared your funds.

 

Credit Cards
Boardroom Bespoke accepts Visa, Mastercard and American Express and provides two ways to pay by credit card. Credit card information can be submitted securely online when you order online or with your order approval paperwork which is received by secure electronic fax. In either instance, your credit card is not charged until you have approved the order and a virtual proof (artwork mockup). Upon approval, you will be charged 100% of the amount stated on your Order Acknowledgment along with any applicable taxes. Your account number and expiration dates as well as authorized signatures will be held entirely confidential by Boardroom Bespoke and its representatives.


Company Check
Customers may pay by company check. We require that the funds clear our bank in order for us to ship your product. If time is of the essence we strongly recommend using a credit card.


Check Returns
In all cases where we have a check returned for insufficient Funds we will assess a $50.00 fee.

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