faq

Overview of the Ordering Process

Once you place your order, youʼll immediately receive an e-mail confirmation. If you didnʼt submit artwork during the ordering process, simply reply to this e-mail and attach your art. Within one working day, you will receive an email from the branding consultant who will be taking personal care of your order. Your branding consultant will fully review your order, make suggestions, confirm dates and review your artwork. Once all of the details are set, the next thing youʼll receive is an email showing your artwork on a mockup of the item(s) youʼre purchasing. There youʼll have the opportunity to approve it, or make suggestions for changes and improvements . Once youʼve approved the art youʼll see an order confirmation with all of the dates and charges.

Can I cancel or change my order?

Once you have returned a signed order acknowledgment, we cannot guarantee that we will be able to make changes to or cancel your order without incurring charges. This will depend on the extent of work the producing factory has performed on your order. We will advise you in writing of any and all costs incurred prior to making changes or cancellations with the factory. You will be responsible for payment of those charges without dispute. Should you cancel your order with Boardroom Bespoke prior to the commencement of production by the factory, you will be charged a processing fee of $50.00 for the work we have done to place your order into production plus proof charges if applicable.

Can I see a sample?

Yes Weʼre happy to send you a sample of an item(s) youʼre considering. Occasionally we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion. There may be a nominal shipping charge.

Can I order in quantities smaller or larger than those shown?

Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please contact us as additional discounts may be available.

What if I have a rush order?

Many items an order can be produced in a very short time frame. If you have a need that has a very short lead time please contact us and one of our branding consultants will work with you to see how quickly we can get your order turned around to meet your rush deadline.

What if I need my product by a specific date?

Please make sure you tell us at the time of placing your order the exact date you need the product in your hands and the ship to location. We will work backwards from there to make sure the goods arrive on or before that date. If you need your goods by a certain time on a certain date make sure you tell us your in-hands date of the day prior as we cannot make any guarantees as to the time your package will be delivered. In other words, if you need your goods for an event starting at noon on Friday please instruct us that you need your goods on Thursday.

Under/Overs

During the imprinting process, products may be discarded that do not meet our factories' high standards. Some factories run extras to be sure to have enough properly imprinted pieces to fill the order. We invoice for the exact quantity shipped. Usually the range is between 5% under and 5% over, but for certain products it can be 10% or higher. Boardroom Bespoke will adjust your invoice or credit your account or charge card after your order ships for the exact quantity shipped to you. Please be sure to order a large enough quantity so that if there is an under shipment, you will have enough products for your program.

Shipping

How fast will I get my order?

Production times are listed for every item on the site. This is the number of business ways it takes to print your item with a single color imprint after youʼve approved your artwork. Since our products are drop shipped from their manufacturers/producers shipping times may vary. Typically imprinted orders require at least 10 working days after art approval. The number of days for delivery depends on the shipping method you choose. As part of the online order process we show you the shipping charges for ground and 2-day shipping. If you need an item faster than the production time shown or, if you have any questions, contact us – we love a challenge and would be happy to help. We will make all the arrangements to be sure your products arrive where and when you need them. However, we cannot be responsible for inclement weather, national disasters, customs delays and other unusual circumstances beyond everyone's control.

Shipping Delays

Boardroom Bespoke shall not be held responsible for delays in delivery resulting from acts of God or other circumstances beyond our control. Our specified ship dates for your order(s) are based on the representations of the factory where your merchandise is produced. We will not be held liable for any special damages or consequential claims that exceed the invoiced value of the merchandise purchased if merchandise is not shipped on the specified date or is delayed in transit.

Warranties

We warrant that all merchandise sold to you by Boardroom Bespoke is free of any security interest. We shall make available all transferable warranties from the manufacturer of the merchandise available to you, the buyer. We do not express or imply any warranties as to the fitness for purpose of the merchandise you purchase from us.

What shipper do you use for my order?

We prefer to ship by FedEx or UPS. Ultimately, the shipping method will be determined by your in-hands date, location of your destination, and cost factors. Shipping is charged at the actual published rates provided by the carriers. We do not add any handling charges to your order. In some cases, freight charges will be added after your order has shipped and will appear as a separate charge on your credit card.

Can I split my order and ship to multiple locations?

Yes, Just let your branding consultant know (youʼll get an e-mail from them shortly after you place your order) and theyʼll be happy to assist. Do You ship internationally? In many cases yes. Please contact us.

Can I ship on my own shipping account?

Yes. Just let your branding consultant know your shipper number (youʼll get an e-mail from them shortly after you place your order) and theyʼll be happy to help. If you choose to use your own account, you are responsible for the insurance, and the shipment belongs to you once it leaves our factory. Some factories add a shipping and handling charge for each carton shipped under your account number. We will advise you of these charges before final processing of your order. If the shipment is lost or damaged, you are responsible for negotiating with the carrier for reimbursement and your company will still be responsible for the full amount of your our invoice.

What if FedEx or UPS loses my shipment?

As part of our guarantee to you we will ship your order on or before the designated day via the method that you have specified. Ownership of the goods passes to the customer once we have delivered your order to the carrier. Boardroom Bespokeʼs products are sold F.O.B. (freight on board) factory. The goods are owned by the purchaser once they are picked up by the carrier. Boardroom Bespoke provides a firm ship date for your order and we are happy to recommend the best shipping options and make the arrangements. In the event of a lost shipment, we will do everything in our power to help you with any shipment issues you may encounter.

Claims, Adjustments & Returns

Should you have any problems with your order, please contact us within 15 days of receipt of your merchandise. We urge you to inspect your merchandise upon arrival in order to facilitate the resolution of any claims. Do not return the merchandise to us without receiving a Return Authorization as it will be refused. If you receive a Return Authorization we will advise the correct shipping address for your return. Your branding consultant. will assist you in resolving your claim if your order has not been produced as requested or is defective in manufacture. Claims for merchandise damaged in transit must be resolved with the carrier.

Will I be able to track the status of my order?

Prior to your order shipping you are welcome to call at any time for a status update. Once you order has shipped you will be provided a tracking number for your package(s) and you will always be able to track the shipment via the carriers website.

Where are your products shipped from? Since our products are drop shipped from the manufacturer, they are shipped from points all around the United States and internationally.

Payment

What payment methods do you offer?

All orders require prepayment in full. Using a credit card (Visa, MasterCard & American Express accepted) will insure that your order is fulfilled quickest.

For the security of all credit card transactions, we screen all credit card orders for potential fraud so it is important that the billing address you use matches the billing address of your credit card.

A company check or cashier's check is accepted and funds must clear our account before your order proceeds into production.

Payments by Check
If you wish to pay via check please send payment to the following address:

Boardroom Bespoke
7056 Eastern Avenue, NW
# 306
Washington, DC 20012

Net terms are available only to Fortune 500 corporations, schools, and governmental organizations. If you qualify and wish to use a purchase order, please contact us and we will send you the necessary paperwork.

Returned Checks

Any checks submitted for payment of our invoice(s) which are returned for insufficient funds will result in a charge of $50.00 to the entity to whom we issued the subject invoice(s).

When is my credit card charged?

Due to brevity of the order process, we charge your credit at the time you place your order. If special arrangements need to be made simply let your branding consultant know and we can work out alternate arrangements. Please keep in mind we will not begin production until we have received payment.

Do I have to pay sales taxes?

Boardroom Bespoke is required to collect applicable sales tax Washington, DC. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate. Please fax these to us at (202) 449-9662.

Artwork & Production

What kind of artwork do you need?

We can work with just about any type of file you may have, however, vector art files in an AI or EPS format with all fonts converted to outlines are ideal and will reduce time and effort involved by all parties.

What if I cannot get the artwork in the correct format?

Send over whatever you have and we will evaluate it and let you know what needs to be done. In some cases we can redraw your artwork and convert it to a vector format for no additional charge. We do our best to perform this service as quickly as possible so as to not hold up your order but please allow as an additional day or so for us to get this done correctly.

What if I donʼt have any artwork?

We have an extremely talented in-house art department that is available to create that custom design for you. For simple jobs we may not even charge you. However, if your needs are very complex or you require many revisions there may be a charge of $50/hr.

What is PMS Color Matching?

PMS stands for Pantone Matching System. It is the standard color matching system that allows printers to choose a color without leaving it up to an individualsʼ subjectivity. Each color in the Pantone color chart corresponds to a particular number so that it can be accurately recreated. Please note that color monitors display colors in RGB format so the color you see on your screen may not be accurately calibrated to the actual PMS color chart.

Can I specify a PMS color for my imprint?

Yes. Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isnʼt possible. Your branding consultant will help you with this. If you donʼt require an exact match, but would like us to be ʻas close as possibleʼ – weʼre happy to help. Just let us know which colors we should be working towards in the ʻadditional commentsʼ section in the order process, or just let us know (youʼll get an e-mail from them shortly after you place your order!).

Do you keep my artwork on file?

Yes, we archive every art job that we do for our clients. This means that once we have your logo on file there is usually no need to ever send it again. We can also make revisions to your files at your request at no change in most cases. If I reorder an item will I pay set-up charges again? No. If you place an exact reorder (same art and item) you arenʼt charged a set-up charge again. Also, once weʼve done your logo in a digitized format for embroidery, we donʼt charge you a new tape or digitizing charge to embroider any other item.

Will I see a proof before my order goes into production?

Yes. Unless it is an exact reorder, you always see an ʻe-proofʼ of your item which must be approved by you before we proceed.

What are Set-up Charges?

Custom imprinting your logo on an item requires plates, film, setting up the engraving laser or digitizing your logo (just to name a few). It is important to note these are NOT art charges. These costs are independent of the actual costs of imprinting and are shown separately on your order.

PMS Matches

PMS match charges apply each time the order is produced. PMS matching charges generally range from $35.00 to $75.00. Since we are printing on many different types of surfaces (canvas, plastic, rubber, etc.) and on many different surface colors (black, yellow, orange, etc.) exact PMS matches are not guaranteed.

Imprint Charges

Imprint methods other than the standard process listed for that item may usually incur additional charges. Please call for a quote and/or recommendation of the best process available for your logo on that product.

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Use of Trademarks and Designs submitted to Boardroom Bespoke

Any company or individual ordering custom-imprinted merchandise from Boardroom Bespoke, warrants and represents that you are the sole, legal owner or licensee of all rights, including copyright, to each trademark, logo, statement, or any other intellectual property included in the design you instruct us to have imprinted on the merchandise you purchase. Furthermore you warrant that the designs you approve for reproduction are in accordance with the guidelines of the owner of said trademark or logo. You warrant and represent that no part of the design violates or infringes upon the rights of any person or entity nor is it subject to any restriction or right of any kind or nature whatsoever which would prevent Boardroom Bespoke from legally reproducing the images or text submitted. You agree to defend, at your sole expense, any claim, suit, or proceeding brought against Boardroom Bespoke for reproduction of the trademarks, logo or written information you supply to us which constitutes wrongful use of any copyright, trademark, or other right of any third party. Boardroom Bespoke shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to promotional merchandise purchased from us. Further, Boardroom Bespoke will not accept liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. Further, you agree to indemnify and hold Boardroom Bespoke harmless from any loss or damage associated with any such claim, suit or proceeding.

Miscellaneous

Packaging Requirements

Gift boxes, mailers, gift wrapping and other special packaging options are available. Please call for a quote.

Third Party Providers

Shipping companies, fulfillment houses and our vendors will only be supplied your information on an as needed basis to fulfill your orders. This is generally limited to shipping addresses and recipient phone numbers when required.

Credit Cards

We do not maintain a record of the credit card you submit to us for payment once all order charges are complete. Submission of your card number to the appropriate credit card company is via encrypted transmission. Each time you place an order with Boardroom Bespoke, we will ask you for your current card information, to protect the security of your card.

Acceptance

Your submittal of an on-line or telephone order to Boardroom Bespoke and your subsequent signature on our order acknowledgement is a conditional acceptance by Boardroom Bespoke of your consent to purchase merchandise from us and confirms your acceptance of our terms and conditions of sale as set forth below. Buyer and Boardroom Bespoke agree that any contract hereby entered into shall be interpreted and governed by Washington, DC Law.

Reproduction of Trademarks and Logos on Our Web Site

All items shown on our web site containing corporate logos or registered trademarks are shown only to illustrate the logo reproduction capabilities of the companies that produce the respective merchandise displayed on our site. The illustration of any trademark on our site does not constitute any endorsement by Boardroom Bespoke on behalf of the owner of said trademark or design.

Product Images Displayed on our Web Site

We warrant that we have not altered or enhanced any images shown on our web site to misrepresent the true nature of the product displayed. We strongly urge our customers to request samples of the products they are considering for purchase to ensure that the color and quality meet their requirements for distribution.

Product Consistency

We cannot guarantee that all orders purchased through Boardroom Bespoke will be 100% consistent in color and material consistency. Minor variations in dye lots, and material thickness and finish are inherent to the manufacturing process. By placing your order with Boardroom Bespoke you agree to accept merchandise with such reasonable manufacturing variations.

Site Pricing

While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change prices on the site at anytime. If a site price is incorrect on an item that you ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget.

Notes about our site

The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks. All prices and product information are subject to charge without notice.

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